Web Self-Service

What Sets Us Apart

Knowledge Automation System (KAS) amps up your service delivery. Build intelligent, interactive service apps right onto your website. Help visitors:

Find a product
Place an order
Troubleshoot

Vanguard interacts with web users through a conversational, but strategically ordered, Q&A session. Interaction is designed to answer questions, process requests, or solve needs as quickly as possible — akin to a call-center support specialist, with a few differences of course:

No need to hire and train
No downtime (weekends, holidays, offices closed)
No customer waiting queue
Virtually limitless capacity

In short, improve service quality at a lower cost.

Enterprise System

Unlike many alternatives, Knowledge Automation System is an enterprise-class solution for mission-critical applications. KAS supports multi-server environments with load-balancing for high capacity and failover for high availability. Vanguard’s collaborative environment opens the development process to contributors from across the organization. Vanguard manages the complexities of version control, access rights, and other details.

Featured case studies

Aurobindo Pharma

increase in inventory utilization

Microvention

improvement in forecast accuracy

Winzer

reduction in inventory spending

Automate your supply chain planning

With Vanguard Predictive Planning™, most of the supply chain planning process can be automated through artificial intelligence, prescriptive analytics, a robust rules engine, and extensive workflow.

Planners are left to make potential overrides and provide oversight for exceptions. Through a unified IBP platform, organizations can now understand the true end-to-end implications of any sales forecast or demand change in real-time.

Learn more

Results

“Billions [of dollars] in operating margin and trillions in market capitalization separate supply chain winners from losers,” according to AMR Research. Specifically, best-in-class planners see:

Reduction in inventory

Stronger perfect-order fulfillment (complete, accurate, and on time)

Shorter cash to cash cycle times

Fewer stock outs than competitors

Customer testimonials

Joachim Schwarzkopf MBA, PhD

Senior Portfolio Manager, Novartis – Vaccines & Diagnostics

"We are making strategic decisions that have long-term impacts on our business. Without Vanguard, we would not have the visibility and analysis we need to make the right decisions."

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Ana Rodriguez

Director, Enterprise Applications and Integrations

"Vanguard has enabled Skullcandy to be more automated and calculated with our Demand Planning. The usability and thorough on-boarding and configuration process offered by Vanguard enabled us to completely migrate from our historical software very quickly"

Brent Phillips

Director of Demand Planning at Traeger Grills

“Our team selected Vanguard Software because we believe they are the best solution for our current demand planning needs and future supply planning needs.”

Renee Thomas Jacobs

CEO, Buy Auto Parts

"From the first time we loaded our data into Vanguard, we've been happy with the results. Between heightening our understanding of sales cycle curves, the immense flexibility, and responsiveness of the platform, and providing a single view of all items and categories, we've had a very positive experience."

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Jim Cafferty

Lead Evaluator for Winzer

“One vendor stood head and shoulders above the others through the process — Vanguard Software. Vanguard consistently worked harder and provided more tangible, high-quality data and answers to questions than any other competitor.”

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Vijay Ramadoss

IT Technical & Management Expert

"Vanguard is really easy to use and allows you to quickly pull demand data to use to support the business. Vanguard’s staff is always willing to help out with any question/concern I have about the system/information. Vanguard’s onsite training was extremely beneficial to help learn the tricks of the tool."

Geoffrey Taylor

Logistics and Inventory Manager, AFT Pharmaceuticals

"We looked for a software which could deliver the necessary requirement for our business and allows for customization. Vanguard has that capability and proven to be a reliable software, with a good supporting team behind it."

Cameron Yee

Business Analytics Manager, Buy Auto Parts

"After reviewing five different forecast systems, Vanguard excelled in all our requirements. Vanguard has great visualization and interface tools to assist with Ad-hoc and strategic analysis. The ability to measure statistical forecast accuracy greatly adds merit to the competency of the system. What really sold us was the exceptional customer service support to maximize the full potential of the software."

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David White

Business Intelligence Manager, Endeavour

"After the initial Pre Sales demonstrations to our prospects, the most common statement is not whether they wanted to go ahead, it is when should we start the trial."

Ewelina Piasecka

Demand Planning Manager, Sensata Technologies

"Vanguard brought massive, positive improvements to purchasing, confidence, and stock reduction. Their system helped us stabilize production. That saved us money, but it also enabled us to grow the business more sustainably. Instead of managing spikes in demand, we achieved much greater stability in production scheduling and fulfillment."

Curt Mason

Financial Analyst, Francesca's

"We use Vanguard to effectively create and distribute sales plans to our field leadership to help them manage their business units."

Dave Palew

Director of Supply Chain, Aurobindo Pharma USA

"At its core, Vanguard Forecast Server is a user-friendly forecast generator with powerful analytical tools and easy-to-read reports. As users become more adept with the system, their ability to manage and manipulate forecasts increases tremendously. The results are consistently more accurate forecasts, time and again, and better forecast accuracy leads directly to a better bottom line for our business."

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Marcia Ferrill

Assistant Director, Planning and Development – Kansas Department of Transportation

"Vanguard's forecasting process makes us so much more effective as an agency, especially when every dollar really counts."

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Patty Thompson

Sr. Accountant, SDOT

"South Dakota DOT had heard from another State DOT about how they forecast their cash, and because we had been looking for that type of system, we spoke with that agency and decided to inquire about getting a similar system tweaked to fit our needs."

Tim Oligmueller

Director of Business Intelligence, Keen Footwear

"The reason I chose Vanguard was the quality of the pre-sales support and assistance in setting up a proof of concept with our actual data. While functionality was similar between all the choices your team and immediate sales support are what closed the deal."

Chris Patterson

Demand Planning Manager, Natrol

"Vanguard is a premier forecasting tool for businesses of all sizes. The data flexibility, reporting tools, continuous support is why we chose Vanguard over other software solutions."

Carl Turner

Vice President of Supply Chain, Mayne Pharma

"Our company grew rapidly with the acquisition of a large number of products that more than doubled our SKU (stock-keeping units) base. We were implementing a robust Sales and Operations (S&OP) process and needed a tool to assist our team in forecasting demand. We evaluated multiple solutions and continued to return to Vanguard based on their solution and the quality of their design and support team. Since implementing Vanguard we have seen a substantial improvement in our forward-looking forecast as measured by our Mean Absolute Percentage Error. We are confident we made the right selection in choosing Vanguard."