Web Self-Service
Knowledge Automation System (KAS) amps up your service delivery. Build intelligent, interactive service apps right onto your website. Help visitors:
- Find a product
- Place an order
- Troubleshoot
Vanguard interacts with web users through a conversational, but strategically ordered, Q&A session. Interaction is designed to answer questions, process requests, or solve needs as quickly as possible — akin to a call-center support specialist, with a few differences of course:
- No need to hire and train
- No downtime (weekends, holidays, offices closed)
- No customer waiting queue
- Virtually limitless capacity
In short, improve service quality at a lower cost.
Enterprise System
Unlike many alternatives, Knowledge Automation System is an enterprise-class solution for mission-critical applications. KAS supports multi-server environments with load-balancing for high capacity and failover for high availability. Vanguard’s collaborative environment opens the development process to contributors from across the organization. Vanguard manages the complexities of version control, access rights, and other details.
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Automate Your Supply Chain Planning
With Vanguard Predictive Planning™, most of the supply chain planning process can be automated through artificial intelligence, prescriptive analytics, a robust rules engine and extensive workflow.
Planners are left to make potential overrides and provide oversight for exceptions. Through a unified IBP platform, organizations can now understand true end-to-end implications of any sales forecast or demand change in real-time.
Results
“Billions [of dollars] in operating margin and trillions in market capitalization separate supply chain winners from losers,” according to AMR Research. Specifically, best-in-class planners see:
Reduction in inventory
Stronger perfect-order fulfillment (complete, accurate, and on time)
Shorter cash to cash cycle times
Fewer stock outs than competitors