Charles River reduced backorders by 90% by using Vanguard’s Sales & Operations Planning solution
Charles River, a corporation specializing in a variety of preclinical and clinical laboratory services for the pharmaceutical, medical device, and biotechnology industries, plays a key role in the distribution of endotoxin test kits in the pharmaceutical and biotechnology industries.
As the COVID-19 pandemic began to spread in early 2020, the demand for Charles River’s products grew in a variety of ways. Large orders from new customers, frequent orders from regular customers, and warnings from raw materials suppliers all brought uncertainty into their supply chain.
Looking to better understand the growth in demand, predict future demand, and decide if the events were singular or part of a pattern, Charles River relied on Vanguard Software’s Sales & Operations Planning solution to help them outperform the unexpected.
“Vanguard’s innovative approach to aligning sales and demand data with forecasting models to feed predictive analytics greatly advanced our ability to accommodate COVID-19 demand spikes. By incorporating an AI-driven, data enriched model, we not only reduced back orders relative to the prior year, but also met the great COVID-19 increase in demand, enabling vaccines to be safely distributed while not delaying the vaccine supply chain.”
-Jody Rogers, CPIM CSCP, Director Global Supply Chain, Charles River
By using Vanguard Software’s Sales & Operations Planning in 2020, Charles River saw:
- Decrease backorders
- 68% decrease in backorder days
- 86% decrease in items on backorder
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