Expert Systems

What Sets Us Apart

Web-based expert systems guide users through complex decision-making processes using interactive, intelligent question-and-answer sessions. These core software applications improve the operational efficiency of your key business processes.

Vanguard Knowledge Automation System™ helps you capture business rules and build applications well beyond the scope of traditional expert systems for:

  • Troubleshooting — online help-desk
  • Website product search
  • Call-scripting — customer service center
  • Regulatory adherence

Vanguard’s efficient interface speeds you through the development of automated help desks, diagnostic tools, claims processing applications, and more. Our system technology lets you remove or modify services on the fly.

Intuitive Interface, Advanced Analytics

Vanguard combines expert system decision-making technology with quantitative methods to create expert system applications that appear to users to be very simple Wizard-like tools. However, they are actually high-end, dynamic, automated decision-support systems with extremely sophisticated analytic capabilities.

Expert Help 24/7

Capturing an expert’s knowledge allows novices to use that expertise to gain expert-quality results without having to understand the underlying decision-making methods being applied. Employees benefit from expert systems that allow them to solve problems and attain actionable results that help them do their jobs more quickly and efficiently. Web site customers get answers to their questions easily as your online system dynamically interacts with them.

Build Expert Systems — No Programming Required

Vanguard enables you to build Web expert systems without programming, in real time, and from multiple locations. The Vanguard Content Management System (CMS) is a Web-based development environment that uses visual editors much like word processing software to build advanced expert systems that are delivered on the Web. Multiple contributors from anywhere in the world can simultaneously develop and maintain a CMS expert system using only their Web browsers. CMS provides the rapid expert systems development and maintenance you need to improve the operational efficiency of your key business processes.

Featured resources

White paper

Advanced analytic forecasting
 

Case study

Aurobindo saw a 99% increase in inventory utilization

White paper

Portfolio Review to Full S&OP with Cloud-Based Advanced Analytics

Customer testimonials

Joachim Schwarzkopf MBA, PhD

Senior Portfolio Manager, Novartis – Vaccines & Diagnostics

"We are making strategic decisions that have long-term impacts on our business. Without Vanguard, we would not have the visibility and analysis we need to make the right decisions."

 

Jim Cafferty

Lead Evaluator for Winzer

“One vendor stood head and shoulders above the others through the process — Vanguard Software. Vanguard consistently worked harder and provided more tangible, high-quality data and answers to questions than any other competitor.”

Vijay Ramadoss

IT Technical & Management Expert

"Vanguard is really easy to use and allows you to quickly pull demand data to use to support the business. Vanguard’s staff is always willing to help out with any question/concern I have about the system/information. Vanguard’s onsite training was extremely beneficial to help learn the tricks of the tool."

Vijay Rama

Geoffrey Taylor

Logistics and Inventory Manager, AFT Pharmaceuticals

 

"We looked for a software which could deliver the necessary requirement for our business and allows for customization. Vanguard has that capability and proven to be a reliable software, with a good supporting team behind it."

Cameron Yee

Business Analytics Manager, Buy Auto Parts

 

"After reviewing five different forecast systems, Vanguard excelled in all our requirements. Vanguard has great visualization and interface tools to assist with Ad-hoc and strategic analysis. The ability to measure statistical forecast accuracy greatly adds merit to the competency of the system. What really sold us was the exceptional customer service support to maximize the full potential of the software."

David White

Business Intelligence Manager, Endeavour

 

"After the initial Pre Sales demonstrations to our prospects, the most common statement is not whether they wanted to go ahead, it is when should we start the trial."

Ewelina Piasecka

Demand Planning Manager, Sensata Technologies

 

"Vanguard brought massive, positive improvements to purchasing, confidence, and stock reduction. Their system helped us stabilize production. That saved us money, but it also enabled us to grow the business more sustainably. Instead of managing spikes in demand, we achieved much greater stability in production scheduling and fulfillment."

Curt Mason

Financial Analyst, Francesca's

 

"We use Vanguard to effectively create and distribute sales plans to our field leadership to help them manage their business units."

Dave Palew

Director of Supply Chain, Aurobindo Pharma USA

 

"At its core, Vanguard Forecast Server is a user-friendly forecast generator with powerful analytical tools and easy-to-read reports. As users become more adept with the system, their ability to manage and manipulate forecasts increases tremendously. The results are consistently more accurate forecasts, time and again, and better forecast accuracy leads directly to a better bottom line for our business."

Marcia Ferrill

Assistant Director, Planning and Development – Kansas Department of Transportation

 

"Vanguard's forecasting process makes us so much more effective as an agency, especially when every dollar really counts."

Patty Thompson

Sr. Accountant, SDOT

 

"South Dakota DOT had heard from another State DOT about how they forecast their cash, and because we had been looking for that type of system, we spoke with that agency and decided to inquire about getting a similar system tweaked to fit our needs."

Tim Oligmueller

Director of Business Intelligence, Keen Footwear

 

"The reason I chose Vanguard was the quality of the pre-sales support and assistance in setting up a proof of concept with our actual data. While functionality was similar between all the choices your team and immediate sales support are what closed the deal."

Chris Patterson

Demand Planning Manager, Natrol

 

"Vanguard is a premier forecasting tool for businesses of all sizes. The data flexibility, reporting tools, continuous support is why we chose Vanguard over other software solutions."

Carl Turner

Vice President of Supply Chain, Mayne Pharma

 

"Our company grew rapidly with the acquisition of a large number of products that more than doubled our sku (stock keeping units) base. We were implementing a robust Sales and Operations (S&OP) process and needed a tool to assist our team in forecasting demand. We evaluated multiple solutions and continued to return to Vanguard based on their solution and the quality of their design and support team. Since implementing Vanguard we have seen a substantial improvement in our forward looking forecast as measured by our Mean Absolute Percentage Error. We are confident we made the right selection in choosing Vanguard."

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