Knowledge Automation System amps up your service delivery. Build intelligent, interactive service apps right onto your website. Help visitors:
- Find a product
- Place an order
Vanguard interacts with web users through a conversational but strategically ordered Q&A session. Interaction is designed to answer questions, process requests or solve needs as quickly as possible — akin to a call-center support specialist, with a few differences of course:
- No need to hire and train
- No downtime (weekends, holidays, offices closed)
- No customer waiting queue
- Virtually limitless capacity
In short, improve service quality at a lower cost.
Unlike many alternatives, Knowledge Automation System is an enterprise-class solution for mission-critical applications. KAS supports multi-server environments with load balancing for high capacity and failover for high availability. Vanguard’s collaborative environment opens the development process to contributors from across the organization. Vanguard manages the complexities of version control, access rights, and other details.