Web Self-Service

Using the Vanguard System™, you can add intelligent, interactive applications to your site that assist customers in tasks such as:

• Finding the right products;
• Placing orders;
• Troubleshooting;
• Etc.

Users interact with Vanguard through their Web browser using a conversational, question and answer session. Vanguard asks questions in an intelligent order that is designed to find the answer your customer needs in the shortest amount of time. This conversational interaction is similar to how a telephone support person would interact with a customer. However, the Vanguard System is completely automatic, giving you benefits such as:

• No need to hire and train support staff.
• No periods of unavailability (office closed).
• No waiting queue.
• Virtually limitless capacity.

These benefits result in improved quality of service at a lower cost.

Enterprise System

Unlike many competing products, Vanguard is designed to be an enterprise-class system with which you can trust your mission-critical applications. It supports multi-server environments with load balancing for high capacity and failover for high availability. Vanguard's collaborative environment makes it possible for many people across your organization to contribute to a complex support application while Vanguard manages all the complexities of version control, access rights, and other details.

The Vanguard System allows individuals who are spread throughout your
organization contribute to collaborative support applications.