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Expert System Software

Automate routine decision-making processes in applications ranging from Web-based Expert Systems that replace telephone support staff to Business Rules Systems that help manage operations.

Call Center Scripting

Web Self-Service

Expert Systems

Web Applications

Web-based expert systems guide users through complex decision-making processes using interactive, intelligent question and answer sessions. They are core software applications that can improve the operational efficiency of your key business processes.

Using the Knowledge Automation System, you can capture business rules and build applications that go beyond the scope of traditional expert systems such as:

  • Troubleshooting in online help-desks,
  • Product selection on company Web sites,
  • Call-scripting for customer service centers,
  • Ensuring regulatory compliance throughout an organization,
  • And, many others.

Vanguard combines expert system decision-making technology with quantitative methods to create expert system applications that appear to users to be very simple Wizard-like tools. However, they are actually high-end, dynamic, automated decision-support systems with extremely sophisticated analytic capabilities.

Capturing an expert's knowledge allows novices to use that expertise to gain expert-quality results without having to understand the underlying decision-making methods being applied. Employees benefit from expert systems that allow them to solve problems and attain actionable results that help them do their jobs more quickly and efficiently. Web site customers get answers to their questions easily as your online system dynamically interacts with them.

Automated help desks, diagnostic tools, claims processing applications, and much more can all be built quickly and easily in Vanguard's simple interface. What's more, Vanguard's unique use of expert system technology offers the distinct advantage of quickly removing services as they become obsolete, or easily modifying them as their features change.

Expert System Development Without Programming

Vanguard enables you to build Web expert systems without programming, in real time, and from multiple locations. The Vanguard Content Management System (CMS) is a Web-based development environment that uses visual editors much like word processing software to build advanced expert systems that are delivered on the Web. Multiple contributors from anywhere in the world can simultaneously develop and maintain a CMS expert system using only their Web browsers. CMS provides the rapid expert systems development and maintenance you need to improve the operational efficiency of your key business processes.

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