Expert Systems
Web-based expert systems guide users through complex
decision-making processes using interactive, intelligent
question and answer sessions. They are core software
applications that can improve the operational efficiency
of your key business processes.
Using the Vanguard System™, you can capture
business rules and build applications that go beyond the
scope of traditional decision-support systems such as:
- Troubleshooting in online help-desks,
- Product selection on company Web sites,
- Call-scripting for customer service centers,
- Ensuring regulatory compliance throughout an
organization,
- And, many others.
Vanguard combines expert decision-making technology
with quantitative methods to create expert system
applications that appear to users to be very simple
Wizard-like tools. However, they are actually high-end,
dynamic, automated decision-support systems with
extremely sophisticated analytic capabilities.
Capturing an expert's knowledge allows novices to use
that expertise to gain expert-quality results without
having to understand the underlying decision-making
methods being applied. Employees benefit from expert
systems that allow them to solve problems and attain
actionable results that help them do their jobs more
quickly and efficiently. Web site customers get answers
to their questions easily as your online system
dynamically interacts with them.
Automated help desks, diagnostic tools, claims
processing applications, and much more can all be built
quickly and easily in Vanguard's simple interface. What's
more, Vanguard's unique use of Expert System technology
offers the distinct advantage of quickly removing
services as they become obsolete, or easily modifying
them as their features change.
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