Web-based expert systems guide users through complex
decision-making processes using interactive, intelligent
question and answer sessions. They are core software
applications that can improve the operational efficiency
of your key business processes.
Using the Knowledge Automation System, you can capture
business rules and build applications that go beyond the
scope of traditional expert systems such as:
- Troubleshooting in online help-desks,
- Product selection on company Web sites,
- Call-scripting for customer service centers,
- Ensuring regulatory compliance throughout an
- And, many others.
Vanguard combines expert system decision-making
technology with quantitative methods to create expert
system applications that appear to users to be very
simple Wizard-like tools. However, they are actually
high-end, dynamic, automated decision-support systems
with extremely sophisticated analytic capabilities.
Capturing an expert's knowledge allows novices to use
that expertise to gain expert-quality results without
having to understand the underlying decision-making
methods being applied. Employees benefit from expert
systems that allow them to solve problems and attain
actionable results that help them do their jobs more
quickly and efficiently. Web site customers get answers
to their questions easily as your online system
dynamically interacts with them.
Automated help desks, diagnostic tools, claims
processing applications, and much more can all be built
quickly and easily in Vanguard's simple interface. What's
more, Vanguard's unique use of expert system technology
offers the distinct advantage of quickly removing
services as they become obsolete, or easily modifying
them as their features change.
Expert System Development Without Programming
Vanguard enables you to build Web expert systems without programming, in real time, and from multiple locations. The Vanguard Content Management System (CMS) is a Web-based development environment that uses visual editors much like word processing software to build advanced expert systems that are delivered on the Web. Multiple contributors from anywhere in the world can simultaneously develop and maintain a CMS expert system using only their Web browsers. CMS provides the rapid expert systems development and maintenance you need to improve the operational efficiency of your key business processes.
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