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Expert Systems

Web-based expert systems guide users through complex decision-making processes using interactive, intelligent question and answer sessions. They are core software applications that can improve the operational efficiency of your key business processes.

Using the Vanguard System™, you can capture business rules and build applications that go beyond the scope of traditional decision-support systems such as:

  • Troubleshooting in online help-desks,
  • Product selection on company Web sites,
  • Call-scripting for customer service centers,
  • Ensuring regulatory compliance throughout an organization,
  • And, many others.

Vanguard combines expert decision-making technology with quantitative methods to create expert system applications that appear to users to be very simple Wizard-like tools. However, they are actually high-end, dynamic, automated decision-support systems with extremely sophisticated analytic capabilities.

Capturing an expert's knowledge allows novices to use that expertise to gain expert-quality results without having to understand the underlying decision-making methods being applied. Employees benefit from expert systems that allow them to solve problems and attain actionable results that help them do their jobs more quickly and efficiently. Web site customers get answers to their questions easily as your online system dynamically interacts with them.

Automated help desks, diagnostic tools, claims processing applications, and much more can all be built quickly and easily in Vanguard's simple interface. What's more, Vanguard's unique use of Expert System technology offers the distinct advantage of quickly removing services as they become obsolete, or easily modifying them as their features change.

Questions?

Let us help. We can set up a Web demo, provide trial software, or just answer questions.

Contact Us

Contact Us

Phone:  +1 919-859-4101
Web:  www.vanguardsw.com
Email:  info@vanguardsw.com

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