Web Self-Service with Knowledge Automation System™

Using the Knowledge Automation System, you can add intelligent, interactive applications to your site that assist customers in tasks such as:

• Finding the right products;
• Placing orders;
• Troubleshooting;
• Etc.

Your CMS application engages your users in
a conversational question and answer session.

Users interact with Vanguard through their Web browser using a conversational, question and answer session. Vanguard asks questions in an intelligent order that is designed to find the answer your customer needs in the shortest amount of time. This conversational interaction is similar to how a telephone support person would interact with a customer. However, the Knowledge Automation System is completely automatic, giving you benefits such as:

• No need to hire and train support staff.
• No periods of unavailability (office closed).
• No waiting queue.
• Virtually limitless capacity.

These benefits result in improved quality of service at a lower cost.

Enterprise System

Unlike many competing products, the Knowledge Automation System is designed to be an enterprise-class system with which you can trust your mission-critical applications. It supports multi-server environments with load balancing for high capacity and failover for high availability. Vanguard's collaborative environment makes it possible for many people across your organization to contribute to a complex support application while Vanguard manages all the complexities of version control, access rights, and other details.

The Knowledge Automation System allows individuals who are spread
throughout your organization contribute to collaborative support applications.

No Programming Required

The Knowledge Automation System enables you to build Web self-service applications without programming, in real time, and from multiple locations. The Vanguard Content Management System (CMS) is a Web-based development environment that uses visual editors much like word processing software to build advanced self-service applications that are delivered on the Web. Multiple contributors from anywhere in the world can simultaneously develop and maintain a CMS self-service application using only their Web browsers. CMS provides the rapid Web self-service development and maintenance you need to improve quality of service at a lower cost.