What Can It Do For You?
Using the Vanguard Knowledge Automation System,
you can build intelligent, interactive applications that
help your Web site visitors with tasks such as:
- Finding the right products
- Placing orders
- Call-scripting for customer service centers
- Ensuring regulatory compliance throughout an organization
- Troubleshooting
- And many more.
Quickly build interactive Web applications that engage your
users in a conversational question and answer session.
Why Knowledge Automation System?
The Knowledge Automation System™ enables you to rapidly develop rich and interactive Web-based decision support and analysis tools.
In the CMS component, you define the questions
and rules that apply to a statement.
Statements are formatted in a visual editor that requires
no HTML.
Decision Trees are easy to build
using Studio's graphical interface.
Rule-based Expert Systems provide
the same functionality as Decision Trees but are much
better suited to large applications.
Content Management System (CMS)
Easily build Web-based application that guide customers or employees through complex decision-making processes using interactive, intelligent question and answer sessions.
What does it do?
Users interact with these Web applications through
their Web browser using a conversational question and
answer session. Vanguard Web applications ask questions
in an intelligent order designed to find the answer your
customer needs in the shortest amount of time. This
conversational interaction is similar to how a telephone
support person interacts with a customer; however, the
Vanguard Knowledge Automation System is completely
automatic, giving you benefits such as:
- No need to hire and train support staff;
- No periods of unavailability (office closed);
- No waiting queue;
- Virtually limitless capacity.
These benefits result in improved quality of service
at a lower cost.
Enterprise System
The Knowledge Automation System is an
enterprise-class, application-hosting environment for
your mission-critical Web applications. The Knowledge
Automation System supports multi-server environments with
load-balancing for high capacity and failover for high
availability. Vanguard's collaborative development
environments enable many people across your organization
to contribute to a complex application while Vanguard
manages all the complexities of version control, access
rights, and other details.
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