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Knowledge Automation System™

Automate routine decision-making processes in applications ranging from Web-based Expert Systems that replace telephone support staff to Business Rules Systems that help manage operations.

Call Center Scripting

Web Self-Service

Expert Systems

Web Applications

What Can It Do For You?

Using the Vanguard Knowledge Automation System, you can build intelligent, interactive applications that help your Web site visitors with tasks such as:

  • Finding the right products
  • Placing orders
  • Call-scripting for customer service centers
  • Ensuring regulatory compliance throughout an organization
  • Troubleshooting
  • And many more.

Quickly build interactive Web applications that engage your users in a conversational question and answer session.

 

Why Knowledge Automation System?

The Knowledge Automation System™ enables you to rapidly develop rich and interactive Web-based decision support and analysis tools.

In the CMS component, you define the questions and rules that apply to a statement. Statements are formatted in a visual editor that requires no HTML.


 

Decision Trees are easy to build using Studio's graphical interface.


 

Rule-based Expert Systems provide the same functionality as Decision Trees but are much better suited to large applications.


 

Content Management System (CMS)

Easily build Web-based application that guide customers or employees through complex decision-making processes using interactive, intelligent question and answer sessions.

What does it do?

Users interact with these Web applications through their Web browser using a conversational question and answer session. Vanguard Web applications ask questions in an intelligent order designed to find the answer your customer needs in the shortest amount of time. This conversational interaction is similar to how a telephone support person interacts with a customer; however, the Vanguard Knowledge Automation System is completely automatic, giving you benefits such as:

  • No need to hire and train support staff;
  • No periods of unavailability (office closed);
  • No waiting queue;
  • Virtually limitless capacity.

These benefits result in improved quality of service at a lower cost.

Enterprise System

The Knowledge Automation System is an enterprise-class, application-hosting environment for your mission-critical Web applications. The Knowledge Automation System supports multi-server environments with load-balancing for high capacity and failover for high availability. Vanguard's collaborative development environments enable many people across your organization to contribute to a complex application while Vanguard manages all the complexities of version control, access rights, and other details.

Overview

Download a quick summary of the features and benefits of Knowledge Automation System.

Knowledge Automation System Overview

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Example

The UK Government uses Vanguard to help citizens understand government benefits. Click below to see a live example.

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Vanguard Studio Quick Views

Decision Trees are easy to build using Studio's graphical interface.

Rule-based Expert Systems provide the same functionality as Decision Trees but are much better suited to large applications.

You have a variety of interface styles to choose from when building applications in Studio.

To build advanced applications, you code using an extended form of JavaScript.

Content Management System (CMS) Quick Views

In CMS, you define the questions and rules that apply to a statement.
Statements are formatted in a visual editor that requires no HTML.

Your CMS application engages your users in a conversational question and answer session.

Users receive a customized results page that solves their specific problem.

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