Knowledge Automation System
Using the Vanguard Knowledge Automation System™,
you can build intelligent, interactive applications that
help your Web site visitors with tasks such as:
- Finding the right products;
- Placing orders;
- Call-scripting for customer service centers;
- Ensuring regulatory compliance throughout an
organization;
- Troubleshooting;
- And many more.
Users interact with these Web applications through
their Web browser using a conversational question and
answer session. Vanguard Web applications ask questions
in an intelligent order designed to find the answer your
customer needs in the shortest amount of time. This
conversational interaction is similar to how a telephone
support person interacts with a customer; however, the
Vanguard Knowledge Automation System is completely
automatic, giving you benefits such as:
- No need to hire and train support staff;
- No periods of unavailability (office closed);
- No waiting queue;
- Virtually limitless capacity.
These benefits result in improved quality of service
at a lower cost.
Enterprise System
The Knowledge Automation System is an
enterprise-class, application-hosting environment for
your mission-critical Web applications. The Knowledge
Automation System supports multi-server environments with
load-balancing for high capacity and failover for high
availability. Vanguard's collaborative development
environments enable many people across your organization
to contribute to a complex application while Vanguard
manages all the complexities of version control, access
rights, and other details.
Components
The Vanguard Knowledge Automation
System is an integrated application including
the following Vanguard System Components:
To compare this functionality to that of
other Suites, refer to the Product Comparison Chart.
Content Management System (CMS) and Vanguard Studio
The Knowledge Automation System includes the new Vanguard Content Management System (CMS).
Vanguard CMS is a Web-based expert system development
tool for non-programmers. CMS helps you quickly turn your
routine business processes into automated,
interactive applications ranging from specific tools and
guides to comprehensive enterprise systems.
The Knowledge Automation System also includes the Vanguard Studio desktop application for advanced expert systems development. Vanguard Studio uses the Web Development Add-in which gives you the ability to completely control how your models look and behave in the Web environment.
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