Web-based expert systems guide users through complex decision-making processes using interactive, intelligent question-and-answer sessions. These core software applications improve the operational efficiency of your key business processes.
Vanguard Knowledge Automation System™ helps you capture business rules and build applications well beyond the scope of traditional expert systems for:
- Troubleshooting — online help-desk
- Website product search
- Call-scripting — customer service center
- Regulatory adherence
Vanguard’s efficient interface speeds you through the development of automated help desks, diagnostic tools, claims processing applications, and more. Our system technology lets you remove or modify services on the fly.
Intuitive Interface, Advanced Analytics
Vanguard combines expert system decision-making technology with quantitative methods to create expert system applications that appear to users to be very simple Wizard-like tools. However, they are actually high-end, dynamic, automated decision-support systems with extremely sophisticated analytic capabilities.
Expert Help 24/7
Capturing an expert’s knowledge allows novices to use that expertise to gain expert-quality results without having to understand the underlying decision-making methods being applied. Employees benefit from expert systems that allow them to solve problems and attain actionable results that help them do their jobs more quickly and efficiently. Web site customers get answers to their questions easily as your online system dynamically interacts with them.
Build Expert Systems — No Programming Required
Vanguard enables you to build Web expert systems without programming, in real time, and from multiple locations. The Vanguard Content Management System (CMS) is a Web-based development environment that uses visual editors much like word processing software to build advanced expert systems that are delivered on the Web. Multiple contributors from anywhere in the world can simultaneously develop and maintain a CMS expert system using only their Web browsers. CMS provides the rapid expert systems development and maintenance you need to improve the operational efficiency of your key business processes.