The legal industry serves to protect the business
and personal interests of its clients. Unfortunately most legal
issues are complex, time consuming, and sources of significant cost,
distraction, and uncertainty. From decisions to uncertainties to
financials, legal teams must navigate through the complexities of
legal cases and provide structure to the decision-making process.
They must be able to fully understand the range of possible outcomes
and choose the best course of action in response. And, they must be
able to clearly communicate and support their recommendations to
colleagues and clients alike.
Solutions
The Vanguard System™ is a comprehensive business solution
for improving the quality, reliability, and speed of management
decisions. It does this by helping you Collaborate
with colleagues on important plans, Analyze
alternatives using state-of-the-art modeling and
simulation techniques, Automate routine
decisions using expert system technology, and Improve
overall decision-making effectiveness by adding
structure to a normally chaotic process.
Here are just a few ways Vanguard supports the legal industry:
- Litigation strategy: Choose the best course of
action while reducing transaction costs and maximizing
opportunities for early settlements.
- Negotiation analysis: Know whether or not a
deal is a good deal. See which factors have the greatest
impacts on a negotiation and use them to your advantage.
- Mediation support: Resolve business disputes
more quickly. Better convey the complexities of a case to all
parties through structured models and risk analysis.
- Liability exposure: Capture risks and
uncertainties to fully quantify your exposure. Prepare mitigation
strategies and contingency plans early on.
- Collaborative analysis: For complex cases,
Vanguard lets colleagues and clients simultaneously contribute to
a decision analysis model in their areas of expertise. For
example, one colleague can estimate the likelihood of liability
while another estimates the damages.
- Claims filing: Expertly guide lawyers and
paralegals through complex claims filing processes using
automated question-and-answer sessions.
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Case Study
CRMC relies on Vanguard to help lawyers file more than
500,000 asbestos-related personal injury claims and pay
claimants over $2.5 billion.
Case Study
Challenge
Claims Resolution Management Corporation (CRMC) provides
at-cost claims processing services to asbestos personal
injury trusts, processing almost 1 million claims over the
last 18 years. With rapidly increasing claim volumes and very
complex award requirements, CRMC needed to quickly improve
the filing process for claims representatives, lawyers, and
paralegals.
Solution
The Vanguard Professional Services Group worked closely
with CRMC to understand their existing paper-based filing
process and their goals for improvement. The resulting
solution was a suite of expert systems that would reduce the
complex filing process to a simple Web-based
question-and-answer session. By capturing the business rules
linking medical history information with award requirements,
claims could now be processed and filed more easily, quickly,
and consistently.
The e-Claims system is a mission-critical application for
CRMC. To date, it has helped CRMC to:
- Convert over 80% of claims from paper to electronic
filings;
- File more than 500,000 claims; and
- Pay claimants over $2.5 billion.
"The Vanguard Professional Services Group proved their
dedication and excellence in developing professional, easy to
use applications. The applications were implemented quickly
and have been fully functional and operational ever since.
They have been extremely responsive and have worked as a true
partner with the CRMC to meets its designated implementation
schedules."
- Melissa Metzfield, Manager, Customer Operations, CRMC
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