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Information technology (IT) departments use business
process automation software to improve operational
efficiency and reduce cost. Examples include the use
expert systems and Web technologies to build applications
that range from help desks to sales support applications
to online survey solutions. These applications help
reduce administration costs while improving the
consistency, reliability, and speed of decision support
throughout the enterprise.
Bringing Together People, Analytics, and Systems
The Vanguard System™ is a comprehensive business
solution for improving the quality, reliability, and
speed of management decisions. It does this by helping
you Collaborate with colleagues
on important plans, Analyze alternatives
using state-of-the-art modeling and simulation
techniques, Automate routine
decisions using expert system technology, and Improve
overall management effectiveness by adding
structure to a normally chaotic process.
Business improvement is all about working smarter.
Vanguard brings together the people, analytics, and
systems required to help your business operate
intelligently.
What Can Vanguard Do For You?
Vanguard supports information technology departments
in two primary ways: business process automation and
project planning.
Business Process Automation
- Expert systems: Capture business
rules and use them to guide users online through
complex decision-making processes using
interactive, intelligent question and answer
sessions.
- Call center support: Create
Web-based support systems that capture the
knowledge of your product specialists and deliver
this knowledge to your support staff in the form
of intuitive guided applications.
- Web self service: Add
intelligent, interactive applications to your
Website that assist customers in tasks such as
finding the right products, placing orders,
troubleshooting, etc.
- Interactive Web applications: Build
powerful Web-based decision-support systems
ranging from Wizard-style help desks to high-end
analytical applications.
- Web-based forms & data collection:
Efficiently capture data from employees and
customers and use it to improve business
performance.
- Online survey solutions: Know
your market and understand your customers' needs,
wishes, and opinions using online surveys.
The new Content Management System (CMS) enables IT departments to develop automated systems for routine decision-making processes without programming knowledge. In the Web-based development environment of CMS, individuals can convert their expertise into an automated Web-based application using visual editors similar to word processing software. Call center support, Web self-service, and interactive Web applications can be rapidly developed by IT experts to improve operational efficiency and reduce costs.
Project Planning
- Project planning: IT projects
are complex, operate under tight budgets and
timelines, and involve many people and resources.
Vanguard can help elicit input from the right
people and account for risks properly during the
planning phase to ensure your project will stay
on budget and on schedule.
- Capacity planning: Use modeling
and simulation techniques to investigate the IT
capacity required to support growing
organizations.
- Risk analysis: Vanguard is the
first risk analysis solution that leverages the
combined power of your collective intelligence
and our proven analytical methods to give you
complete risk-based visibility and insight into
your projects.
- Operational efficiency: Conduct
process improvement/Six Sigma projects to reduce
costs, cycle times, and waste.
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