Vanguard Brings Expert System Development to the Masses with CMS

Vanguard Content Management System (CMS) lets Employees without Programming Experience Create Advanced Expert Systems

Cary, NC – February 24, 2009 – Vanguard Software expanded its Knowledge Automation suite today with its new Content Management System (CMS), a Web-based expert system development tool that enables employees, who don't have programming knowledge, to build online help desks, product selectors, diagnostic tools, claims processing applications, and many other business applications. With CMS, companies can turn routine and/or complex business processes into simple, automated Web applications that dynamically interact with employees, and customers alike, to deliver decisions, advice, or suggested actions to take.

The CMS development interface uses a visual editor similar to word processing software. Anyone within an organization can develop and publish key business processes as automated, conversation-like question and answer sessions for others to use. CMS developers simply add the questions, answers, and rules of the process to their application, and Vanguard CMS formats it into HTML and automatically handles all the logic needed for end-user interaction - CMS decides which questions to ask, and when, based on user responses.

Because the Vanguard CMS development environment runs completely online, it facilitates collaborative application development. Multiple contributors located anywhere in the world can collaborate on an application in real time using only a Web browser. All the complexities of collaboration, access rights, and version control are managed by CMS. What's more, CMS actually helps you to improve its performance by recording usage statistics for each customer using an application. Detailed reports provide insight into customer behavior and give valuable information about refining the application's performance.

As part of the Vanguard Knowledge Automation System, CMS is an enterprise-scale application supported by Vanguard load-balancing and grid computing. A single CMS application can be developed by multiple collaborators in real time with no reduction in availability. Published CMS applications can serve an unlimited number of users without interruption. Plus, Vanguard's CMS applications can be used as Web services to perform program-to-program interaction. CMS supports Web services standards such as SOAP and WSDL. This support enables companies to integrate CMS applications with their existing systems and Web services.

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About Vanguard Software

Vanguard Software is a privately held corporation founded in 1995 to develop business Decision Support software. Customers in over 60 countries and in every major industry use Vanguard’s software for forecasting, resource optimization, Web-based expert systems, and financial modeling. For more information about Vanguard, visit http://www.vanguardsw.com.